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NAME ……… ……………………………………………GROUP……251……


A Choose the correct form of the verb in brackets to complete this e-mail.

To: Jake Williams
Subject: Estonia
Hi Jake
Sorry for not replying to the e-mail you sent____________ 1 (have sent /sent) last week. I have been______ 2 (am / have been) on business to Estonia for a week and only returned____ 3 (returned / have returned) yesterday.
The visit didn’t start________ 4 (didn’t start / doesn’t start) well though! Unfortunately my bus to the airport was late and I almost missed__________ 5 (almost missed / have almost missed) the plane. Anyway, I had a good time and I am already planning another trip!
Best wishes
B Complete the sentences using the correct form of the verb in brackets.

6 The company has never spent_______________________ (never / spend) more than $1.4m on marketing.
7 My colleague will travel _________________ (travel) to Germany on business next week.
8 At the moment we are developing_____________________ (develop) a new logo.
9 The 14.13 train to Milton Keynes usually leaves_________________________ (usually / leave) London Euston from platform 5.
C Complete the sentences using the correct alternatives.
10 Write down your contact details there and I b_____________________ you a brochure.
a) send b) will send c) am sending
11 I a__________________________here since 1995. a) have worked b) am working c) work 12 We nearly _b_______________________bankrupt in the summer. a) had gone b) have gone c) went 13 I’ve decided what to spend my redundancy money on. I a___________________ my own business.
a) am going to start b) start c) would start
D Complete the gaps in the article with the correct alternatives.
Consultants Manley and Sons published_____________________14 (had published / published) a report yesterday, which has praised_______________ 15 (praised / has praised) BiTe logistics for its excellent environmental record. Since 1999 the company has won_________________16 (has won/won) five major environmental awards. The company currently ____is employing___________ 17 (employs / is employing) eight thousand people. A spokesman for the company announced__________________ 18 (was announcing / announced) last week that it was planning________________ 19 (has planned / was planning) to take on one hundred more staff at sites around the country. Managing Director Nadja Pal __said________ 20 (said / says) in an interview several months ago that there hadn’t been____________________ 21 (isn’t being / hadn’t been) plans to expand any of the sites, but during an interview yesterday she mentioned__________________ 22 (mentioned / was mentioning) that discussions recently took place______________ 23 (took place / are taking place) about possible developments to a plant in Dudley.
The company has come______________ 24 (has come / came) a long way since its early days. Nadja said ‘at the start we hadn’t got__________________ 25 (hadn’t got / weren’t having) much money, but we were always trying________________ 26 (always tried / were always trying) to run our business as ethically as we possibly _________could_ 27 (must / could).’ Their experience __shows________ 28 (is showing / shows) that ethics and success go hand in hand!


A Match the words (a–k) to their definitions (29–37). The first one has been done for you.

0 a person / company that pays people to work for them a) trainer
29 a person / company that produces goods b) customer
30 a person who you work with c) CEO
31 a person who buys a product / service d) manufacturer
32 the highest ranking person in a company e) employer
33 a person who is paid to work for someone else f) consultant
34 a person who gives advice h) employee
35 a person who learns a skill from someone else i) colleague
36 a person who supervises you j) trainee
37 a person who teaches others a skill a k) line manager

B Complete these sentences with the correct form of the word given in brackets.
38 I work for a large organisation_________________________ (organise) that has offices all over the world.
39 What is their best-selling product_________________________ (produce)?
40 We need to discuss our prices at the meeting_____________________ (meet) next week.
41 All new employees must complete a one-month____training_________________________ (train) course.
42 The call centre takes phone calls from over 2,000 customers___________________ (custom) a day.
43 Were you pleased with the outcome of the negotiations______________ (negotiate)?
44 It’s important for companies to deal effectively with____complaints__________________(complain).
45 The government is bringing in new regulations__________________ (regulate).
46 The Co-operative Bank is well-known for its policy of ethical investments______________ (invest).
47 Does your company offer any form of compensation______________ (compensate) for poor quality goods?
48 Have you found a ___solvation_______ (solve) to your problems yet?
49 There is huge competition________________ (compete) in this region.
50 What choice__________________ (choose) do I have?
51 We’ve got the threat____________________ (threaten) of redundancy hanging over us.

C Complete the gaps in these sentences with the correct alternative.
52 He c__________________to review quality procedures. a) delayed b) arranged c) failed d) insured 53 Each person will receive a c______________ according to their sales performance.
a) turnover b) bonus c) discount d) commission
54 I’m afraid I won’t be able to a________________ the next meeting.
a) attend b) propose c) second d) go
55 You should comply with all a________________ to enable the delivery to go smoothly.
a) regulations b) surveys c) customs d) tariffs
56 We are looking for handcrafted products not b____________________ ones.
a) long-lasting b) mass-produced c) well-known d) high-quality
57 The product comes with a two-year a______________ .
a) warranty b) compensation c) subsidy d) cover
58 My boss would never accept a a______________
a) bribe b) corruption c) compensation d) fraud
59 We’ve found a b________________ in the market.
a) prosperity b) niche c) quote d) plead
Reading 1
A Match the headings (60-64) to one of the newspaper articles (a–e).
60 Congratulations to local company! b__________
61 Creativity comes at a price d__________
62 New branches opening soon c______________
63 What a waste of time! e______
64 Growth in IT _a_____
B Now decide if the statements are true or false.
65 2IT is going to employ a senior executive. T
66 Scoopy’s only won one prize. F
67 Mercury plans to develop its business in France. T
68 The majority of companies offer staff opportunities to be creative. F
69 Most managers interviewed spend over two thirds of their time in meetings. T
2IT, based in Coleford, provides computer support to companies across the country and has achieved a record turnover this year of over £3 million. Now, founder and CEO Anne Smith has decided it is time to take on a new managing director. She said: ‘We have grown into a very successful operation, and I have decided the best way to continue to develop and change is to take on someone else with new ideas.’
A Midlands company is top of the advertising world after winning this year’s award ‘Advertisers of the Year’. Advertising agency Scoopy’s, based in Solihull, won every category it entered, beating a number of well-known national companies. Scoopy’s won first prize for the UK’s best brochure, and best agency overall. Scoopy’s director said the award had surprised everyone at the company, but they were thrilled.
Mercury, the UK-wide furniture retailer, has recently appointed John Drake, the former managing director of French company LTR, as operations director. He will report to the chief executive, Dennis Strong. Drake will be responsible for overseeing the launch of ten new stores in the first quarter of next year. The out-of-town retail outlets will sell furniture direct to customers.
A recent survey by the Belton Group has revealed that, although two thirds of companies claim to welcome innovation, only one third actually have strategies in place to enable staff to share their ideas, develop them, market them and ultimately increase the business. Companies may say they want innovation, but, to be truly innovative, companies need to encourage staff to work in teams, take risks and make mistakes.
Meetings, meetings, meetings. Do you sometimes feel you spend your life sitting in one meeting or another? Well, if you do, you’re not the only one. One report, just published by Siliton Consultancy, claims that the majority of senior managers they questioned spent over seventy percent of their working life in meetings. Of these managers only six percent considered the meetings of any real value, feeling that too often meetings are badly–planned, badly-chaired and over-length.

Reading 2

The man behind GE’s quiet revolution

Thirty years ago, Jeffrey Immelt politely advised his high-school basketball coach to be less aggressive with the new players. It worked: the coach’s calmer behaviour helped the team to win more games. It was the first successful strategy from the future chief executive of General Electric, the world’s second largest company by market value.
Mr Immelt has brought some of that basketball psychology to the current job.
GE’s former leader, Jack Welch, was more typical of the imperial CEOs who have presided over American capitalism for much of its history. Admired by analysts and feared by subordinates, Mr Welch ran GE with an aggression that helped to drive the company’s earnings.
But Mr Immelt set about creating a quiet revolution in the company when he replaced Welch in 2001, bringing in a new approach to leadership.
Under Mr Welch, GE was a productivity machine – an organisation where cutting costs and building value was the priority.When Mr Immelt took over, GE needed to find a new way to cope with growing Asian competition and increasingly global markets. Mr Immelt changed GE by giving priority to organic growth and marketing superiority.
Making the company more global has been a key part of Mr Immelt’s strategy. During his leadership, GE has become a multinational that earns half of its $150bn revenues from outside the country. But Mr Immelt maintains that the US, where GE still employs 160,000 of its 316,000 employees, remains the ideal place to manufacture complex equipment such as jet-engine turbines. America, he believes, still produces top professionals.
But the bottom line is clear: without the benefit of buying and selling products around the world and employing skilled people from other countries, the 128-year-old company would be smaller than it is today.
Mr Immelt set ambitious goals – a 10-per-cent annual growth in profits and an 8-per-cent increase in sales growth. Few companies have grown so fast year after year, and none as big as GE.

A Mark these statements true (T) or false (F).

70 Jeffrey Immelt was rude to his basketball coach at school. F___
71 Mr Immelt has a similar management style to Jack Welch. F_
72 Mr Immelt has been the CEO of General Electric since 2001. T___
73 Mr Immelt has made General Electric more global. T 74 Most of GE’s employees work outside the USA. __F

B Choose the best ending (a, b or c) for each of these sentences (75-79).
75 Mr Immelt’s approach to leadership is …b
a) to make people afraid.
b) to be calm.
c) to be unambitious.
76 Jack Welch’s main policy was …c
a) to make the company more global.
b) to compete with companies in Asia.
c) to reduce expenses and make more profit.
77 GE’s total income (at the time of the article) was …b
a) $150 billion.
b) $300 billion.
c) $75 billion.
78 Mr Immelt prefers to employ …b
a) American professionals.
b) skilled people from outside the USA.
c) the best people, wherever they are from.
79 General Electric …b
a) is the biggest company in the world.
b) has grown faster than most other companies.
c) no longer manufactures anything in the USA.

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